This is a common issue on these cars. Happy_Jack posted this tip in our forum: 'Turn the steering as far to the left as you can and reach inside the small inspection hatch at the top of the wheel arch liner. Use a torch so you can see what you're doing. You can push the neck of the washer bottle up and off to give yourself more room. Unclip the cable junction box from the inner wing and pull it through the small hatch. Tug on the shuttle inside the junction box (plastic thing that the three cable ends go into) to pull the two cables to the latches. You shouldn't need pliers. One latch will probably pop open first then the other.'