Paul Richards, Honiton, Devon

I have used this garage for about 10 years and they have always been extremely helpful and fair. Two examples: 1) a couple of years ago, the crankshaft sensor on my Freelander 2 failed 50 yards from my house, which is on the other side of Honiton to Paul's garage (about two miles away). I rang him and, within 10 minutes he arrived with his truck and a mechanic, diagnosed the problem and towed it back to the garage where they replaced the sensor and charged me a very reasonable amount with no charge for the call out and tow-in. 2) I took the car in for its MOT and service in April this year and, as I am retired, I had only done about 2,500 miles since the service last year. Because of this, although the car was due a 'big' service, they only carried out an interim service but warned me that I would have to have a 'big' service next year and would not get away with it again!! The receptionist has a great sense of humour and runs the place with a rod of iron (only kidding, Lorraine)!

Have used Paul Richards Garage for several years, for wife’s and my car repairs / MOT etc. These guys are real motor enthusiasts who do not mind taking their time getting things right, and keeping you informed, via a wonderful receptionist with a good sense of humour. Will put themselves out trying to find the best parts at the best price, without breaking the bank. (Even showing you any failing parts and explaining what happened) They will always try to complete the work on the day, but if they hit problems, parts etc, will call / update as soon as they can, so you can adjust your own timetable. They do normally let you have a loan car, given notice. Do not expect a cheap and cheerful, you get a professional job, well done for a good price – has saved me hundreds of pounds over the main dealer pricing.