customer service | Ask Honest John

Ask Honest John

Most recently answered customer service questions

Having checked your site when I bought an A5 with a major oil problem (the independent dealer has subsequently gone bust) I went to my main dealer (Sheffield Audi) who was great and agreed with Audi to...

Thanks for recommending ECU Testing for an ABS pump repair on my Jaguar XKR.

Thank you for your recent pointer to ECU Testing (www.ecutesting.com) to fix my Jaguar XKR ABS pump circuit. My total outlay for the repair, carriage and VAT was £196, plus carriage costs and refitting,...

I want to thank Honda for helping me with a service contract supplied from a Honda dealer.

I wrote to you some time ago regarding the problem of purchasing a three-year service contract from a Honda dealer who subsequently ceased trading. Initially Honda (correctly) stated that it wasn't their...

Did speed cushions and potholes damage the insides of my Ford Fiesta's tyres?

The last time I took my Fiesta for a service at Dagenham Motors, Edgware I mentioned there was a slight vibration on the front wheels at 70mph. They later advised that the wheels were buckled and that...

Could you publish my positive experiences with Warranty Direct?

We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after a major coolant fault whilst in France. On each...

Thanks for your help with our Volkswagen - Volkswagen UK's customer care has been excellent.

We received a call from the dealer, and apparently the reason for the multiple indentations on the car we bought was hailstorms. The dealer is taking the car in to assess the paintwork and is going to...

Can I recommend LV Insurance?

Please let me once again extol the virtues of Liverpool Victoria insurance services. Having visited the recent Malvern Motorhome Show we fell in love with a 2006 Pioneer Jolliet, which we committed to...

Can you recommend a good insurance company, and whether you prefer the Volkswagen Golf or Ford Focus?

My car insurance is due for renewal in the near future and I would be grateful if you would confirm the names of the top five companies in the latest customer care survey. I also own a 2009 Ford Focus...

Thanks for your help with our mis-built Volkswagen Golf SE

Regarding our mis-built Volkswagen Golf VII, I wanted to advise you that Volkswagen UK contacted me within a few days of sending the letter to their MD. The MD appointed a member of his executive team...

Thanks for your help with my problematic 2009 Volswagen Golf TSi.

You may be interested to know that my 2009 1.4TSi Golf has had a new engine put in it, free of charge. Despite the car being slightly over three years old, Volkswagen admitted "serious component failure"...