A faulty tow bar caused damage to our car - who is liable?

We purchased a used BMW X5 from Vines in Redhill. The car already had a detachable tow bar attached. BMW didnt supply the key for it so we never removed it. We used the tow bar for the first time after...

We bought a used car but we're waiting for delivery as there's a delay on a part - what should we do?

We paid £9000 for a used car from a local dealer. That was 14 days ago. We were told it should be ready to collect in 4 days but we have yet to receive it. Apparently a fault was discovered when it was...

I bought a car from a dealer and have now discovered it's a Cat D - what can I do?

I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please?

Can I reject a used car because of a faulty battery?

I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...

Can I reject my new EV which refuses to charge?

I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...

Should I reject a faulty car that has now been off the road for six weeks awaiting repair?

I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...

A dealer is refusing to honour a six month warranty - what do we do?

A friend of mine bought a car from a dealer with six months warranty. After five months the head casket has blown and they are refusing to repair it. Where does she stand?

I sold my car privately and the new owner now says it is unroadworthy and is taking legal action. What should I do?

I sold a car for £3000 with six months MoT. The buyer test drove it and was happy with it, even saying so in text exchange that evening. Now they have had it inspected and say the chassis and ball joints...

Ford Focus EcoBoost engine failure, who is responsible?

My engine stopped working on my Ford Focus EcoBoost and the oil light came on. The recovery man said had seized up and its a fault with the model between 2012 and 2015 registered cars so I checked and...

Problems with approved used car, should the dealer handle the repair?

I purchased a used 67 plate SsangYong Turismo from a main dealer under their 'approved used' scheme. I also purchased their own extended warranty which is on top of the three month one they offer. This...