Our electric Smart doesn't reach the claimed range - what can we do?

Smart provides a range figure of 99 miles for its Smart EQ. In the two weeks we have had ours, we have never had an indicated range of more than 72 miles and in reality, less. Temperatures have been moderate...

I bought a nearly new car that turned out to be damaged - can I demand my money back?

I bought a used car with only 87 miles on the clock. The vehicle was initially sold to a taxi driver who after buying the car found out Uber would not accept that type of car as a taxi. The car was sold...

A used car I bought from a dealer is faulty - how do I make the dealer take action to fix it?

There are several small faults with a two-year-old Ford Fiesta I purchased recently from a dealer. How do I make the dealer actually take action to help me rather than just getting someone else to contact...

I bought a car that wasn't in satisfactory condition, the dealer then bodged the repair - should I return it for a refund?

I bought a 2014 Volkswagen Tiguan with a full service history from a main dealer. On taking delivery of the vehicle I started to clean it and noticed in the boot under the polystyrene liner was rusty,...

Should a clutch that was already failing be covered under warranty, even if it's considered wear and tear?

When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect them to put right any wear and tear faults before...

I returned my car but the finance company is charging me for a missing service stamp - where do I stand?

I recently returned my car under the voluntary termination clause. Upon returning the car, it was discovered that the dealer didn't stamp the service book and now the finance company want me to pay an...

I bought a car from a classic car auction that turned out to be dangerous - do I have a claim?

I bought a car from a classic car auction described as maintained regardless of cost. It turned out to be in a dangerous and unroadworthy condition. The car was entered by a motor trader. Do I have a claim?

I bought a car that had been tampered with to pass the MoT - what are my rights?

Last year I purchased a car that subsequently failed its MoT on emissions due to various failed sensors which were being hidden by an EML light that had been very obviously tampered with. There is no way...

Is this poor Fiat Engineering - or just bad luck?

My wife bought a Fiat Panda Cross in Dec 2014 on a PCP. By Aug 2015, the rear differential was leaking oil and needed replacing. Over the period of the three year warranty several other issues came up...

I bought a car that turned out to have been previously damaged - what can I do?

I bought a Kia Cee'd ex-hire car over a year ago. It was just over a year old. It started developing problems after a year and it appears I have purchased a car that has been repaired. I got in touch with...