Mis-sold Volkswagen Up - what are my rights? | Ask Honest John

Mis-sold Volkswagen Up - what are my rights?

I recently bought a Volkswagen Up having been promised/assured it was congestion exempt. Since purchasing it became clear that my model hasn’t been exempt since June 2013. While not having anything in writing I was told on numerous occasions it would be exempt. The Volkswagen garage has admitted their error and has offered me a free service, which of course is not a great compromise.

Asked on 16 November 2015 by VW UP!

Answered by Honest John

It's explained here: tfl.gov.uk/modes/driving/congestion-charge/discoun.../ The car has to emit less than 75g/km and no Up emits less than 75g/km so you can take back the car to the dealer for a full refund.

Tags: buying consumer rights london congestion charge refund

Dear Honest John,

Please help me choose my next car. I would like it to have:

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