How do I reject an unsafe car?

My son wishes to claim a full refund on his second-hand 2010 Ford Focus. The car cuts out and is unsafe to drive the 35 miles back to the dealer. How should he proceed?

Ford Fiesta faulty heater - can I claim?

My car is a 17 reg Ford Fiesta petrol EcoBoost with a 1-litre engine. In the last month the heater fan has ceased to work on two occasions in any position except four, the highest. Each time the repair...

Is it time to dispose of my car?

I have a 2011 Mazda 2 TS2 which has covered only 29,000 miles. I have owned it since 2014 and am the second owner. I recently had it serviced by a Mazda specialist who I know and trust. He recommended...

Can you recommend an alternative to the Renault Modus?

I have a Renault Modus petrol 1.6 and it has failed its MoT big time! I love everything about this car, can you suggest any similar cars I could look at? I only do about 3,000 miles per year. My budget...

What should I replace my Mondeo IV petrol estate with?

I want to replace my 2009 Ford Mondeo IV petrol estate. Among my requirements are: good reliability, reasonable economy and preferably low emissions; comfortable, supportive seats; a boot that can easily...

Should I pay for a gearbox oil change?

I own an 2007 Ford Focus. It's done 150,000 miles and never had an oil change, should this have been done? Is it too late to do this?

Can I claim compensation for a cam belt failure?

My Ford Fiesta 1.0-litre EcoBoost, registered/made in early 2016 with 67,000 miles, has just had a cam belt failure which has destroyed the engine. The guidance from Ford is to change the cam belt at...

Can you recommend a used car for £4,500?

I am looking to buy a used car for around £4,500. I am currently looking at a Hyundai i10 (2014 model) as this is the car that my parents' drive and that I currently drive. I'm looking for something cheap...

Why is the fuel economy in my Ford Focus 1.0-litre EcoBoost so much worse than official figures?

I've just bought a 2013 Ford Focus Estate 1.0-litre EcoBoost Titanium. It is giving me about 33mpg, when the advert for urban driving says it should be giving over 47mpg. On the motorway at 70mph it also...

Which small car do you recommend?

My daughter has a Hyundai i10 but will shortly be looking for a new car. She wants something similar in size to the i10 or not much bigger, at least as high up as the i10, but the most important factors...