good garages | Ask Honest John

Ask Honest John

Most recently answered good garages questions

I have a 2004 Volkswagen 2.0i Passat, bought new from Ingrams dealers in Ayr, now with 84,000 miles, maintained since new by Ingrams of Ayr. The car has been serviced regularly at Ingrams, and after its...

Amazing customer service from Skoda Benfield's.

Early in March my wife bought a brand new Skoda Fabia. When we collected the car from Benfield Skoda in Harrogate the salesman advised us that a batch of these cars had a faulty rear window wiper. He checked...

Volkswagen Horsham gave excellent service when my Golf's automatic gearbox failed.

One to add to your list of decent behaviour. I have a Golf 1.4 TSI 122PS DSG automatic registered 30-6-2009. At three and a half years old with a mileage of 12,316 the Mechatronic unit failed (the car...

Can I thank Egertons of Chester for their help following a serious road accident?

Two days before Christmas we were involved in an horrific crash, and had to be cut out of our vehicle, which at the time was loaded with Christmas gifts, a hamper of food, luggage and all the bric a brac...

Can I thank J&A Rigbye and Sons of Chorley for helping with my Citroen C4 Picasso's flat battery?

Murphy's law states that when it is cold, snowing and a Saturday morning, that your car will not start due to a flat battery. I have a Citroen C4 Picasso, (70,000 miles on the clock) which is regularly...

How much should I pay for someone to source a car?

How much of a premium should I expect to pay if I ask my friendly local garage to find a specific used car for me? They are saving me a lot of hassle and possibly some expense (travelling to see cars...

Toyota Service Basingstoke - can not praise them highly enough

Can you elevate Toyota to the customer service Hall of Fame please? My Avensis estate is nearly five years old and with 79,000 miles on the clock. After several months of a tedious engine troubles, Toyota,...

Can I recommend an electronics repair firm called Revtronics?

I know you like to applaud good service so I must heartily commend a Bradford firm called Revtronics (www.revtronics.com) that has repaired both my vehicles at a fraction of the cost of franchised dealer...

A recommendation for Event Tyres.

A few weeks ago you recommended ‘Event Tyres’ to one of your readers. I too needed two, possibly four replacement tyres and decided to take your advice, Event Tyres were very efficient, notifying me exactly...

Fiat Multijet Diesel Timing Chain Failure - Reasonable Lifetime Expectancy

The timing chain has failed after approx 75000 miles, despite correct servicing. My garage who are currently undertaking repairs (they are in the Good Garage Scheme) contacted Fiat on my behalf but were...