My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer?

My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that repairs to the door include repainting more than...

The driver of a car I hit is claiming personal injury - should my insurer defend against this fraudulent claim?

In 2016, I was involved in a very minor public car parking collision, accidentally reversing into a car and causing very minor damage to the third party vehicle. We exchanged details at the scene and my...

Our neighbour hit our car quite badly and won't pay for repairs - what can we do?

We just brought a new car and our old car is parked on our driveway, which we share with our neighbour. I've switched the insurance to the new car as we are selling the old one. Our neighbour has hit the...

A driver hit my car on a narrow road - so why did my insurer settle 50/50 against my insistence that he was at fault?

I was involved in a car accident back in April 2017. It happened on a small stretch of single track road with some passing places, 30mph, three tonne weight limits. I had stopped safely and quickly, the...

A drunk driver wrote off my parked car but hasn't reported to his insurer - how do I claim for my losses?

My parked car was crashed into by a drink driver at night, I was at home sleeping. The police arrested him for drink driving and criminal damage and arranged the recovery. My insurance (Tesco) is third...

I keep receiving cold calls after a car accident - can I report these companies for hassling us?

Last November, my wife was involved in an accident when a third party drove into the nearside of her MINI. My wife was driving and I was in the front passenger seat. There was significant damage to the...

Are BMW owners a higher risk than other drivers?

Is there a greater percentage increase on insurance claims from BMW owners? They seem to travel at full throttle all the time.

A car hit the back of our car and no damage was done - should we report it to our insurer?

Someone ran into the back of my wife's car at a roundabout. The driver didn't want to get out of the car to speak to her at first, but eventually opened his window to give his name and insurance details....

Our insurance company says we have to make claim on our insurance after a minor knock? Is this right?

Our motorhome knocked wing mirrors with a much larger motorhome in France. We filled in the Constat Amiable D'Accident Automobile (which we had a copy of in English) and agreed as well as we could with...

My partner's car was hit by a HGV two years ago - why is our claim taking so long to process?

My partner had an accident with a German registered HGV in October 2015. My insurers, AXA, were given written statements and photographs at the time denying liability and empathised that the collision...