After an accident, should you call your insurer or the vehicle manufacturer first?

Who should you contact first following an accident, your insurer or the vehicle manufacturer? I constantly receive messages from the manufacturer saying in the event of an accident to contact them first...

Our car was stolen while we left the keys in to defrost it - can we claim for any damage?

Our car was stolen a couple of months ago. Unfortunately, it was during the icy weather so we were defrosting the car. We left the keys in it for a few seconds to retrieve gloves from the house. A car...

A friend's young son had a car accident, but no other vehicle was involved - should he tell his insurer?

My friend's 21 year old son had a car accident on the ice last week. His car (a cheap old thing) was a write off, but no one else was involved. The AA driver who came to recover the car advised him not...

My car was written off but has been valued at £2000 less than I paid for it - can I claim back the loss?

I was involved in a no fault claim and my car is a write off. The valuation is £2000 less than what the window price was just three weeks ago when I purchased it. Can I claim back the loss?

Should you admit liability after an accident?

I often read in your questions that the third party admitted liability. I always understood that one must NOT do that as it will reduce the negotiating stance of the insurance company. Otherwise, fault...

Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

Debris from a lorry fell off and damaged my car - can I claim off the driver's insurance?

I was travelling down the motorway with a waste carrying lorry in front of me. The top of the container on the lorry was not covered and a piece of rubbish from the container blew off and landed on my...

My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer?

My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned home and got estimates for the repair, including...

My premium increased by £700 for a no-fault accident - can I claim this from the other insurer?

My wife's car was hit by another driver while she was stationary. Our insurance premiums have gone up just over £100 for both our cars, plus £500 for our crew cab pick (work vehicle). Do I have a case...

My insurer have handed my claim to an accident management company - should I be wary?

My insurance company, Hastings Direct, have referred me through to Auxillis for repair work and hire car following an accident. The other driver went into the back of me, but he is disputing liability...