There's a fault with a car we bought from a secondhand dealer. Do we have to pay for diagnostics?
A car we bought from a secondhand dealer clearly had a fault on purchase but we only detected it when driving home on the motorway. Do we still have to pay the diagnostic costs and first £100 excess as stated in the warranty?
Asked on 5 July 2021 by Christina Carr
Answered by
Dan Powell
If you have owned the car for less than 30 days then you are entitled to a free repair or a full refund, as per the 2015 Consumer Right Act: www.honestjohn.co.uk/problems-with-a-new-or-used-c.../
If you have owned the car for longer than 30 days then the dealer should fix it without charge, because the problem was present or developing at the time of sale.
If you have owned the car for longer than 30 days then the dealer should fix it without charge, because the problem was present or developing at the time of sale.
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