My Honda CR-V keys won't open the door manually, what is the problem?

I’ve just bought a 2018 (2017 model) Honda CR-V after your glowing report. It only came with 1 key, with remote central locking buttons

There is one keyhole in the drivers door, but whilst the key turns, it doesn’t unlock the door. The manual is unclear.

I’ve approached 2 dealers about a replacement key but both seemed a bit vacant about the process. Can you help?

Asked on 28 January 2024 by Jeff crew

Answered by David Ross
If the physical key that comes with the vehicle does not open the door but starts the car, it may be that the door lock has been replaced at some point. Rectifying this situation may require replacing both the door lock and the ignition barrel, which could be an expensive process, as it may not be possible to find a door lock to match the ignition.
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