Jo Darby, Redditch

I went to Jo Darby as a friend recommended them, for my E46 BMW Convertible. Good points: -Friendly staff, far more approachable than BMW -Flexible with loan vehicles and drop off/pickup times Bad Points: -Poor communication - your constantly juggling between a few mobile phone numbers of staff who rarely get back to you if at all. -loan vehicle had a dodgy handbrake -I asked for locks to be changed on one visit and they just gave me a key that didn’t work properly and charged me £50 for it. -miss diagnosis of the problem with my vehicle, basically changing part after part on my car at my expense, eventually they decided it was the head gasket. When they installed the new one I still had issues with the coolant, took it back in and they replaced a few parts (to be fair they did not charge me for the labour this time), however it still was not 100%. I have now traded the car in for a new one, I was fed up with going back and forth to jo Darby, being charged lots of money with a poor standard of work being done. Having spoken with a few mechanic friends they believe it was miss diagnosed in the first place, a simple test could have been done to find out if there was a head gasket issue which could have saved me money which clearly wasn’t done. It’s also likely they got a cheap head gasket from euro parts and not an official BMW one which is potentially why the car isn’t 100%, and it’s unlikely that they skimmed it, despite telling me on the phone it was being sent off to be done. It’s possible I caught them at a bad/busy time, however, I will not be going back and certainly will not be recommending any friends to go there. Spare yourself the time and money.

Had problems with my central locking and needed the engine breather replaced. Impressed with the speed and helpfulness of their service. The premises are still being refurbished (having just moved to their new address) but if you want your car looked after my people who really care and know what they are talking about, then this garage is for you.