HA Fox, Norwich
Ranked #12 of 130 in Norfolk
Services: MOT, Servicing, Tyres, Exhausts, Classic cars, Used cars
Jaguar House Cromer Road
"Caring, careful, considerate, professional"
By Anonymous, 10 March 2018
I purchased my car new from this garage. This was my second MOT with a full service. I have a full service and MOT pre-paid plan in place. A time was booked and the time for work estimated was fairly accurate. A free courtesy taxi to and from the town centre was very much appreciated . My car had a full exterior and interior valet courtesy of H A Fox. I am very impressed with the service I get from this garage. A short video was sent to me showing the tyres and brake pads, so I could assess when I need to replace these items. I don't expect to change garages anytime soon!
Visited WithMy vehicle
Visited InMar 2018
Visited ForMOT, Servicing
Additional ServicesCar cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car
Good PointsFriendly and knowledgeable staff, honest opinion was invaluable.
Quality of Service
Value for Money
"A pleasure to visit and deal with"
By Ghosty, 18 March 2013
I have used this garage for the last 6 years to service my x type Jaguars. They serviced and MOT'd my 2004 company car after I purchased it from my firm in 2008 and I replaced it with another (2009) diesel x type in 2011 which is also serviced and MOT'd by them. They are a Jaguar main dealer. Although the labour rates are high, I had a £30/month service agreement (which was commenced in 2008 and was fixed without inflation adjustment) and have never charged a penny more for any annual services. The services were arranged at very short notice, all work was carried out to a high standard and the car was always cleaned throughout and a courtesy taxi to and from Norwich whilst the work was done. The servicing team were knowledgeable and helpful. I found my replacement car on the net and HA Fox brought it down from Yorkshire without obligation and prepared it to a high standard before I test drove and purchased it. I now have a 6 year service agreement at £32/month and the excellent service continues. I have received poor service from another HA Fox garage in the past but unreservably recommend HA Fox Norwich. I experienced a clutch and dmf failure on the latest vehicle (which Honest John says is a known problem with some 2009 diesel x types).I was out of warranty and HA Fox repaired the vehicle and naturally charged me for doing so. The serving team then sought a goodwill payment from Jaguar on my behalf. This was taken up at a one to one personal level between a member of the service staff and Jaguar and HA Fox/Jaguar credited me with 50% of the cost. Relationship maintained. Incidentally I love the x type, a great real world car consistently returning 45 miles plus per gallon.