What can I do if a dealer refuses my request for a full refund?

I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault. I asked the selling garage for a full refund but...

Are SMART repair insurance policies worth it?

I have owned my Citroen C4 Cactus for nearly three years and at the time of purchase I was offered a Smart Repair insurance policy for the car's bodywork which I took out at the time of purchase. I have...

I have identified someone who hit my parked car and drove off - what should I do next?

My parked car was reversed into while in a private car park. The other party did not stop and drove off. I have the details of the other party's car from CCTV, as well as clear proof that the accident...

Can an insurer refuse to pay a claim because one of my tyres was allegedly below the legal limit?

I was involved in an accident in poor weather which resulted in me skidding across a junction into another car. My insurance is now refusing to pay out as they claim that one of my tyres was below the...

Our insurer disposed of our car in error - what can we do?

Two months ago my son had an accident in his 2006 Vauxhall Corsa resulting in no structural damage but a broken plastic front end. The insurer wrote off the car as uneconomic to repair. He was paying his...

Can an insurer insist that a minor scratch is recorded as an incident?

My car was inspected by an independent motor engineer in relation to an alleged incident with a parked vehicle. The minor scratches were found by me two years ago and no other vehicle or third party involved....

Can I cancel an insurance claim?

Earlier this year I came off my motorbike at a low speed causing some minor damage to my bike. Nobody else was involved. I called the insurer who determined over the phone to class the bike as a write-off...

My insurer wants two excess payments for two areas of damage?

My car was recently hit while parked and incurred damage to the rear. I was given a quote of around £1000 for a repair and I decided to make a claim through my insurer. My car was booked into the insurer's...

I own two cars on the same insurance policy - if one hits the other do we have to pay two excesses?

I own two cars, both on the same insurance policy. My wife reversed the car she drives into mine (parked) on our driveway, damaging both cars. The insurance company wants to charge me an excess on both...

How do insurance companies calculate the value of a write off?

On what basis does an insurance company calculate the payout figure of a write-off? If it decides to write off my badly accident-damaged car but I think the figure is too low, what are my options?