Should the Association of British Insurers comment on the lack of 'good faith' in the industry these days?

An increasing number of letters featured in your column concern the practices of insurance companies. The problem it seems to me is that the insurance industry is now run by bean counters who have forgotten...

As an ex-insurance company employee I strongly advise your readers to declare any accident, regardless of whether a claim is likely.

As an ex-employee of an insurance company I have been following the recent correspondence concerning the non-disclosure of accidents. It is understandable to think that what the insurer doesn’t know will...

Why are insurance companies loading insurance premiums for non-fault parties involved in accidents?

I believe that your advice to L.C. of Trowbridge is seriously flawed. In insurance law a "material fact" is any factor that might cause the insurer to increase premium or restrict cover. Failure to advise...

Why are claims companies able to solicit personal injury claims from people?

I had an unsolicited call from someone who did not identify themselves, advising me that there was money available to me for personal injury resulting from an accident in 2009. They had all the details...

Can I claim from the local council for damage caused to my car by a pothole?

Three days ago I suffered a blowout of my nearside rear tyre that resulted in a replacement at a cost of £96.60. This was caused by a 6-inch pothole adjacent to a drainage grid that I have photographed...

Why am I getting unsolicited text messages regarding a claim for an accident I haven't had?

I keep receiving unsolicited text messages from an identified number to my mobile phone, with the following wording: "Free message. Our records indicate you may be entitled to £3,250 for the accident you...

Why do drivers assume that no-claims discount protection means their premium will not increase after a claim?

Normal NCD goes: 30 per cent discount for your first claim-free year. 40 per cent for second year, 50 per cent for third and 60 per cent for your fourth year. But some companies have different scales....

Why is this accident management company harassing us after a minor accident?

On 19 February I was sitting in the passenger seat of my parked car (husband had gone into a shop). A large DHL lorry drove past indicating he was turning right. As he turned, the back end of the lorry...

I'm worried that my 1994 Toyota Estima may be written off after an accident - how can I avoid this?

At the entrance to a roundabout, I hit a W-reg car which had stopped and then was heavily hit from behind by another 08-reg car. My insurance company has told me it will give me a car to drive whilst mine...

I don't want my car written off

My car was recently driven into by a thrd party who admitted responsibility. The damage was minor; rear window and bumper. The car was sent to a garage to be assessed, and an estimate of £1300 made for...