Is the simple act of merely retaining the V5C committing a criminal offence?

Is the simple act of merely retaining the V5C committing a criminal offence? I know about the pre-registered car and keeping the log book for three or six months by dealers. My dealer has a very good name...

I ordered a new car but when it arrived it was the wrong colour - what can I do?

I ordered a new BMW X3 20i in February. The dealer sent me the spec of the car on and the documentation showed the colour I wanted. I confirmed the spec by reply email and asked him to order the car. Later...

My local dealer charged me for work that wasn't done - what can I do?

My local Subaru dealer recently charged me £400 to replace the spark plugs on my 2005 Forester. They charged three hours labour as they reckoned the plugs were seized. The car was still idling badly so...

I bought a used car from a franchised dealer and now the tyres and brakes need replacing after 3500 miles - is this reasonable?

I bought a 2012 Honda CR-V with 39,000 miles from a franchised dealer in July 2018. I have completed 3700 miles and have been advised front tyres are worn to the ‘canvas’. The front discs are 70% worn...

I agreed to buy a used car from a dealer but now they are saying the price has increased - where do I stand?

I recently arranged a test drive on a used vehicle (2018 plate). I had no intention to buy, however after negotiation and a part exchange value, we reached a deal. At the point of the drive I had no Idea...

Should I get scuffed alloys refurbed before selling my car or just trade it in?

I have a Mercedes-Benz E-Class which is three years old this June. Between my wife and, we have managed to scuff all the alloys a bit. Before I consider trading in, would it be better for me to have the...

We bought a car four months ago and now the alternator needs replacing - is the dealer who sold us the car liable?

My father-in-law bought a car four months ago and the alternator has gone. The garage are refusing to touch it saying it's wear and tear. Are they right

I bought a second-hand car that turned out to be faulty - what should I do?

In November last year, I bought a second-hand from a dealer in London. It had so many problems and I was told by Consumer Affairs I could reject it. I went through the Motor Ombudsman but no word yet from...

I bought a used car that broke down after three days - am I entitled to a refund?

I’ve just purchased a second-hand car from a garage that has broken down and is displaying engine malfunctions within three days of purchase. I called breakdown recovery who confirmed that an injector...

Does my car need a brake fluid change on its first service?

My car is due its first MoT and I'm taking it to an official dealer for a service and MoT. The MoT alone is £53 and on top of that they are adding a complete change of brake fluid as well as the service....