Please warn your readers that insurance companies will avoid paying claims if they can.

Recently, I helped my lady-pensioner cousin with a claim on her car insurance. She had been a customer for several years with Co-op Insurance Services (CIS), based in Manchester. She flew back from holiday...

Are claims like this causing insurance premiums to rise?

I recently damaged the car of a visitor to our house here in Cornwall, whilst manoeuvring my van in our drive. This was my fault as the other vehicle, an Audi A5, was parked and empty, and I misjudged...

Fraud Focus

Ambulance chasers combined with insurance companies that prefer to raise premiums rather than combat fraud are resulting in the legal robbery of honest motorists. Unusually, the company I insure with,...

Insurance offers for written off cars

I recently had an accident, unfortunately the road was greasy and spun out on a bend, taking out a bt phone line pole in the process. My car I have been told more than likely will be written off! Do...

How did an accident claims company get my details after my car broke down?

My car broke down (clutch problem) as I entered the M1 in Derbyshire. I let it roll to the barrier and waited there to be rescued which took only 20 minutes. I was then taken to a garage where arrangements...

Was I right to refuse a guaranteed courtesy car with my insurance policy?

I have read your comments as to credit hire and it was something I took into account in renewing with a well-known mutual. However the guaranteed courtesy car was an add-on extra which I refused. I thought...

To claim or not to claim?

I pulled out of a carpark and bumped the wing of a passing car. Their damage is slight and they do not wish to claim, but I have already reported it to my insurer and am awaiting an estimate for the work...

How to handle an accident insurance claim.

My 17-yr old son (recently passed) was driving my Seat Ibiza 1.2 and was hit from behind at approx 35mph. Damage is to the rear bumper and the other driver has admitted liability. My son has no whiplash...

How can we dispute a £70,000 charge for a credit hire Bentley following an accident?

Rather late in the day I am writing to ask you for advice regarding the loan of a Bentley following a motorway shunt 20 months ago. We were part of a multiple collision on the motorway coming home from...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...